Davi
02/03/2023
Hi!馃憢 I'm calm and focused on life goals guy. As a lover and forever student of technology, I'm always eager to learn new methods and face new challenges. I have good communication skills in Portuguese and English. Currently, I'm in my seventh period of Computer Engineering and working with clients around the globe as a Support and System Analyst Intern.
Davi
02/08/2023
System Analyst Intern at Lanevo 馃捇
Currently working as a customer service professional for the company Sacoa Playcard,
acting in tickets levels 1, 2, and 3, using the Zendesk platform to ensure the best
possible experience for our customers, always respecting the company's SLA policies. The
tickets range from software analysis, maintenance, and installation to customer
questions and suggestions. In addition, I have experience in escalating tickets to full
and senior analysts, creating and maintaining solutions documentation, and providing bug
reproduction reports and software improvement suggestions to the development team, using
the JIRA platform.
My customer service experience at Sacoa spans a global customer base, which has allowed
me to improve my English communication skills and adapt solutions to the cultural and
economic differences of our customers.
Skills: Zendesk Support 路 Teamwork 路 Customer Service 路 SLA
(Service Level Agreement) 路 JIRA 路 Microsoft SQL Server 路 Python 路 Java 路 Tech Support 路
Microsoft Excel
Davi
02/24/2023
IFSP - Instituto Federal de S茫o Paulo
Bachelor's Degree on Computer Engineering
Feb. 2020 - Feb. 2025
Skills: C++ 路 Microsoft Office 路 CSS 路 HTML5 路 PostgreSQL
Cultura Inglesa
English Language and Literature/Letters
Grade: Cambridge Certificate "B2 - First" English.
Davi
03/03/2023
Member of the winning competitive team in the fifth InterIF Programming
Marathon
MEC - Instituto Federal de Education, Ci锚ncia e Tecnologia de S茫o Paulo
Oct. 2022
The fifth InterIF Programming Marathon is a computer programming competition aimed at
students of
computer science courses (technical and higher) at IFSP.
Member of the winning competitive team of this competition using the Python 馃悕
programming
language to
solve problems.
Davi
03/08/2023
Advanced English
Cambridge "B2 - First" - English
System Analyst Intern at Lanevo
From Brazil 馃嚙馃嚪
BIRTHDAY
06/29/2001 - 21 Years
davitgouveia@gmail.com